Returns & Refunds
We want you to love your block. If something isn't right, tell us.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong block, email hello@neelamart.com within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, including return shipping where a return is needed.
Change of mind
Unused, undamaged stock blocks can be returned within 14 days of delivery. The block must be in original condition (no ink, oil or wear). Return shipping is paid by the customer, and the original outbound shipping is non-refundable. Once we receive and inspect the block, we refund the item price within 5–7 working days to the original payment method.
Custom & made-to-order carvings
Blocks carved to your specification (custom motifs, non-standard sizes, bulk commissions) cannot be returned for change of mind, because they cannot be resold. They are of course covered for defects and transit damage. We share progress photos before dispatch so you can approve the carving.
The nature of handcraft
Slight variation in wood grain, colour and carving depth is expected and is not a defect — it is the signature of a hand-made object. Product photos are representative of the design, not an exact unit.
How to start a return
- Email hello@neelamart.com with your order details and reason.
- We reply with a return address and instructions within 2 working days.
- Ship the item back with tracking; share the tracking number with us.